ATLT Daily Troubleshooting
Table of Contents
Below are frequently asked questions about troubleshooting your ATLT Daily device.
Select the arrow to reveal the answers to your questions.
Troubleshooting FAQ
How do I create a Support troubleshooting ticket for my offline devices?
To create a troubleshooting ticket for Support:
- On the map page, select your offline device from the Tracker List and select the ‘Troubleshoot This Device’ button.
- In the Troubleshooter pop up, select the ‘Create Ticket’ button.
- Select the issue in the dropdown for the selected device or select the ‘Multiple Trackers’ button to create a ticket for multiple devices.
Selecting ‘Multiple Trackers’ will display a similar pop up with a dropdown to add additional devices.
Once you select ‘Submit,’ a confirmation pop up will appear.
NOTE: You can also create this ticket from the ‘Tracker Setup’ page. Navigate to ‘Setup’ > ‘Tracker Setup’ and select the ‘Troubleshoot’ button to prompt the Troubleshooter pop up.
Why is my device offline?
Your device is programmed to check in to the portal once a day at 2 pm CST. If the device misses two check in events, it will show as “offline.”
Your device can go offline for a number of reasons, such as:
- The device is underneath metal or concrete.
- The equipment is parked in an area with limited or no cellular network coverage.
- The device SIM may have been deactivated (requires Support assistance).
You can contact support via email or phone. We're here to help!
- 877-732-4980
- support@linxup.com
When does my ATLT Daily check in?
ATLT Daily devices check in once per day at 2 pm CST.
What is Recovery Mode?
The ATLT Daily device has a Recovery Mode that can be activated to change the reporting interval from once every 24 hours (1 ping / 24 hours) to once every 10 minutes (1 ping / 10 minutes).
The 10 minute reporting period will last for 3 hours and can be extended or canceled at any time within the 3 hour period.
NOTE: The device will enter Recovery Mode once it receives the request at the next regularly scheduled check in time (2:00 PM).
If the Recovery Mode request is sent after the device has checked in for the day, Recovery Mode will not begin until the next day at 2:00 PM.
How do I enable Recovery Mode?
To place the device into the Recovery Mode
- Select the tracker from the tracker list.
- Select the black 'Recovery Mode' button.
NOTE: The device will enter Recovery Mode once it receives the request at the next regularly scheduled check in time (2:00 PM).
If the Recovery Mode request is sent after the device has checked in for the day, Recovery Mode will not begin until the next day at 2:00 PM.
- Once the black ‘Recovery Mode’ button is pressed, a confirmation screen will pop up.
- Once the ‘Enable Recovery Mode’ button is pressed on this screen, Recovery Mode will be enabled.
How do I extend or cancel Recovery Mode?
To cancel or extend the Recovery Mode
- Select the tracker from the tracker list.
- Select the black 'Recovery Mode' button.
- If the ATLT Daily is currently in Recovery Mode, you should see the following screen:
- Select ‘Asset Recovered’ or ‘Extend Recovery Mode’ as necessary.
Troubleshooting Steps
- Confirm the device is outside and not in a garage or under metal.
- Confirm the device is on top of your equipment with a direct line of sight to the sky.
- Send the device a reset message.
- From the Map Page, select your tracker and select the ‘Troubleshoot This Device’ button.
- Once ‘Troubleshoot This Device’ has been selected, you will see a pop up window with an option to ‘Reset Tracker’ and ‘Create Ticket.’
- ‘Reset Tracker’ sends a reset message to the device, prompting it to check in and come back online.
- ‘Create Ticket’ offers a dropdown to select the problem for the selected device or select the ‘Multiple Trackers’ button to create a ticket for multiple devices.
- Once your device is outside with a direct line of sight to the sky and a reset message has been sent, the device should check in at the next 2 pm CST check in.
If your device remains offline after these steps, please contact Support.
We're here to help!
877-732-4980